Shipping policy
Processing & delivery
Domestic orders ship within 48 hours (Monday–Friday) via USPS Ground Advantage. Shipping costs are calculated at checkout. Pre-order items ship as soon as inventory arrives, based on the estimated timeline shown on the product page.
Once your order ships
We carefully package and ship every order. Once a package is accepted and scanned by the carrier, transit and delivery are out of our direct control.
- Carrier delays: METRO is not responsible for delays caused by USPS, UPS, or other carriers once a package is in transit.
- Lost or stolen packages: If a package is lost, stolen, or marked delivered but can’t be found, a claim or inquiry may need to be filed with the carrier. We’ll provide any order or shipment information needed to help with the claim, and you’re responsible for working with the carrier during the claims process.
- Damaged shipping boxes: We’re not responsible for outer boxes that are crushed, dented, torn, or wet from carrier handling. Damage to the outer shipping box alone doesn’t qualify an order for an exchange or store credit if the merchandise inside arrives in good condition.
Shipping address
Please make sure your shipping address is complete and accurate at checkout. METRO isn’t responsible for delays, misdeliveries, or returns caused by an incorrect or incomplete address.
Undeliverable packages
Packages returned to us as undeliverable, incorrect address, refused, or return to sender can be reshipped at your expense. Original shipping charges are non-refundable.
Order errors
If we made a mistake with your order, such as sending the wrong item or size, email info@shopmetrofashion.com and we’ll make it right.